Return Guarantee

Return Guarantee and Instruction

1. Consumers may return merchandise without giving any reason within two (2) weeks of receipt of said merchandise.

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Return Instruction
Right to Return

2. You may return merchandise without giving any reason within two (2) weeks of receipt of said merchandise unless you have been acting in the capacity of a commercial or independent professional.
This time limit starts after receipt of this instruction, but not before the arrival of the goods at the recipients' door (for repeated delivery of similar goods not before the arrival of the first partial delivery)
and also not before the fulfilment of our information obligations acc. to § 312c par. 2 BGB (Civil Code) in connection with § 1 par. 1, 2 and 4 BGB-InfoV as well as our obligations acc. to § 312e par. 1 sent. 1 BGB in connection with § 3 BGB-InfoV. Only domestic return shipment (i.e. from inside Germany) is at our cost and risk.

To ensure deadline compliance, the timely return of the merchandise will suffice when addressed to:

hoerjuwel Torsten Manke & Dr. Kathleen Toepel GbR, Wallstr.89, 10179 Berlin, Germany

3. Returns of audio or video recordings or software are excluded if their packaging seal has been broken [e.g. if you have opened the cellophane cover].

Return Follow-Up

4. In the event of a valid return, reciprocal services are suspended and any beneficial use obtained shall be surrendered (e.g. compensation for use). Deterioration in merchandise value may be subject to compensation. The latter shall not apply when the merchandise deterioration is due exclusively to the inspection of same - as for example would have been possible in a retail shop. You can otherwise eliminate the obligation to indemnify damages in value by not using the merchandise in the manner of an owner and refraining from all actions which would diminish its value. Refunds must be made within 30 days. The time limit starts for you with the shipment of the goods to hoerjuwel, for us with its arrival.

End of Return Instruction

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