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Reading CD

The Power of "Story": Using Storytelling to Engage and Inform Citizens and Employees

184,26 EUR incl. 19 % VAT
plus abroad
Details Available within 4 weeks
1 x 'The Power of "Story": Using Storytelling to Engage and Inform Citizens and Employees' order
Reading CD

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World

Blackshaw, Pete
18,51 EUR incl. 19 % VAT
plus abroad
Details Available within 14 days
1 x 'Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World' order
Reading CD

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World

Blackshaw, Pete
46,29 EUR incl. 19 % VAT
plus abroad
Details Available within 14 days
1 x 'Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World' order
Reading CD

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World

Blackshaw, Pete
23,14 EUR incl. 19 % VAT
plus abroad
Details Available within 14 days
1 x 'Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World' order
Reading CD

Customercentric Selling

Bosworth, Michael
Holland, John R.
25,93 EUR incl. 19 % VAT
plus abroad
Details Available within 14 days
1 x 'Customercentric Selling' order
Reading CD

The Disease to Please: Curing the People-Pleasing Syndrome

Braiker, Harriet B.
25,93 EUR incl. 19 % VAT
plus abroad
Details Available within 14 days
1 x 'The Disease to Please: Curing the People-Pleasing Syndrome' order
Reading CD

Stop Putting Prisoners on the Frontline and Calling It Customer Service

Brown, Michael D.
23,10 EUR incl. 19 % VAT
plus abroad
Details Available within 4 weeks
1 x 'Stop Putting Prisoners on the Frontline and Calling It Customer Service' order
Reading CD

Fresh Customer Service: Executive Summary Audio Book

Brown, Michael D.
9,21 EUR incl. 19 % VAT
plus abroad
Details Available within 14 days
1 x 'Fresh Customer Service: Executive Summary Audio Book' order
Reading CD

Fresh Customer Service

Brown, Michael D.
27,73 EUR incl. 19 % VAT
plus abroad
Details Available within 4 weeks
1 x 'Fresh Customer Service' order
Reading CD

The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail

Christensen, Clayton M.
23,10 EUR incl. 19 % VAT
plus abroad
Details Available within 14 days
1 x 'The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail' order
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