Trusted Shop Guarantee - Your benefits

Hoerjuwel offers Trusted Shop Guarantee - Your benefits

No longer is safe web shopping at the click of a mouse just a utopian vision. Trusted Shops offers you comprehensive protection for online shopping. Shops displaying the Trusted Shops trustmark guarantee you safe shopping, regardless of how you choose to pay! And if problems should somehow occur, Trusted Shops is there to help. The certificate shows that the website in German language corresponds to the current standards of safe web shopping.

Trusted Shops with money-back guarantee from Atradius...

  • insures you when shopping online against financial loss due to non-delivery or return of goods,
  • protects you against credit card fraud,
  • certifies only shops that comply with stringent requirements for security, privacy and transparency,
  • gives you a complete online overview of all your guarantees,
  • offer you fast and easy help in case of problems - a convenient alternative to lengthy and expensive disputes,
  • integrates consumer groups' demands for clear and complete identification of online shops.

You may wish to have a look at the valid certificate of hoerjuwel. Please click here

And all these services do not cause any additional costs for you because our shop bears the costs.

Money-back Guarantee

The Trusted Shops guarantee provided by Atradius free of charge for the consumer gives you security when you pay in advance, for example when ordering a product by prepayment, credit card or direct debit. Thanks to the money-back guarantee, online shopping is similar as safe as going to the corner shop - while offering all of the advantages that come with buying over the internet: convenience, competitive prices, tremendous selection and easy comparison shopping.

If the goods are not delivered, Trusted Shops will take action immediately after you have registered your complaint. If the dispute cannot be resolved, Atradius will refund your advance payment upon approval of your claim.

The Trusted Shops guarantee by Atradius also comes into effect if you do not receive a refund after returning goods according to the hoerjuwel's return policy.

Atradius will also pay for an agreed deductible in case of a fraudulent use of your credit card that can be traced to a transaction made at hoerjuwel.

How it works

After placing your order with hoerjuwel you only have to register for Atradius Money-back guarantee.
Put your selection of audiobooks in your shopping cart and pay as usual. After confirming your order, just click the button "Register for money-back guarantee" and fill in the requested information. Your purchase is now covered by the guarantee.
Read more at Trusted Shops official webpage